Optional Engraving

Each Ashna Mehta piece is crafted with care and intention. The information below outlines our production and shipping timelines for a smooth and transparent experience. Production begins upon payment confirmation. Dispatch timelines vary by collection.

Production & Order Fulfillment

• Production begins once full payment is received.
• Timelines vary by collection.

Alphabet Bag Bijoux

• Production: 7–10 business days after payment is received
• Shipped upon completion

Non-Alphabet Bag Bijoux

• Production and dispatch: approximately 4–6 weeks after payment is received

High Jewelry

• Production and dispatch: approximately 10-12 weeks after payment is received

Basketball Collection

• Production and dispatch: *approximately 10-12 weeks after payment is received*

All pieces enter production immediately upon payment confirmation and are *final sale once production begins*.

Shipping & Delivery

• Shipping charges are calculated and displayed at checkout.
• Estimated delivery timelines are provided at checkout based on destination and shipping method.
• Delivery timelines are estimates and may vary due to customs processing or carrier delays.

Once shipped, orders move through our logistics partners according to the selected service.

Shipment Tracking

• Tracking details are automatically sent via email once your order has been dispatched.

Global Shipping

• We ship worldwide.

Shipping Limitations

• Certain destinations or items may be subject to shipping restrictions due to regulatory requirements.
• In such cases, the order will be cancelled and refunded if applicable.

Contact

For general shipping inquiries, please refer to this policy before reaching out.

info@ashna-mehta.com

Returns & Refund Policy

Each Ashna Mehta piece is crafted with care and intention. We kindly ask that you review the following policy before placing your order.

Returns Eligibility

• Returns must be requested within 10 days of delivery.
• Returned items must be unused, unworn, and in original condition, with all original packaging, including pouches, authenticity cards, and the sales invoice.
• Items that do not meet these conditions will not be accepted.

No Exchanges

• We do not offer exchanges.
• Approved returns are processed as a refund only.

Final Sale / Non-Returnable Items

The following items are final sale and are not eligible for return or refund:

• High Jewelry
• Basketball Collection
• Customized, personalized, or made-to-order pieces

These pieces enter production immediately upon payment confirmation and are created specifically for you.

Shipping Costs, Duties & Taxes

• Return shipping costs are the responsibility of the customer.
• Duties, taxes, and handling fees are non-refundable, as these are governed by local customs authorities.

Inspection & Refund Processing

• All returned items are inspected upon receipt.
• Approved refunds are processed within 10 business days of inspection approval.
• Please allow additional time for your bank or card issuer to reflect the refund.

Items sent without prior return approval will not be accepted.

How to Request a Return

To initiate a return, please contact:

📧 info@ashna-mehta.com